Privacy Policy

  • Coccon respects every user of our service and is committed to protecting your privacy when you use Coccon Shop.
  •  Coccon does not rent or sell your personal information to any third party. 
  • This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it.
  •  Your use of Coccon’s service following such posting shall be deemed to constitute your acceptance of such modification.
  •  If you have any questions or comments regarding our Privacy Policy, please feel free to contact us.

Return & Exchange Policy

We are sure that you’ll love our products but if you’ll not like something or have any issues regarding the size, in that case you’ll just have to write us an email @cocconindia@gmail.com for return and exchange.
THINGS TO KEEP IN MIND BEFORE FILING FOR RETURN/ EXCHANGE:
1. Within 7 Days: Return/ Exchanges requested within 7 days of the date of delivery (including the date of delivery) will be considered valid. A return/Exchange is requested only when a customer writes an email on the given email address. Requests beyond the time limit are marked invalid and won’t be considered.
2. Refunds: Refunds will be done within 7 days once the order is pickup up from your end. Applicable on all orders.
3.Tags: Make sure the tags are intact and the product(s) is in proper condition. Refunds will not be done if the returned products do not pass the quality check which is done once product(s) reaches back to us.
4. Second Return/Exchange: Coccon offers free first Return/ Exchange for any order. If you request for a second return/Exchange for the same order, then you need to pay Rs.100 (or dispatch the package to us yourself. In this case you need to inform about this on email at @cocconindiagmail.com along with all tracking details). All payment methods(and details) will be shared over email after your email.

Procedure for RETURN:
1. Write an email at cocconindia@gmail.com
2. Pickup will be made from your doorstep in the next 4-5 business days.
3. Refund will be processed within 7 days from the day the order was picked up from your end.
Procedure for EXCHANGE:
1. Write an email at cocconindia@gmail.com
2. Pickup will be made form your doorstep in the next 4-5 business days.
3. Once the product(s) are picked up from your doorstep, the exchanged products would reach you within 7-10 business days.
Note: For both Return/ Exchange, emails with tracking details will be sent at every step to keep you informed and updated.

Cancellation Policy

  • An easy cancellation process is available for all our customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
  • You can cancel an order in an easy step:
  • call us on our support Number +91 88260 11133
    email us on cocconindia@gmail.com
  • Note: The complete order needs to be canceled. We do not accept Partial order cancellation requests.